Product & Shipping Information
We make it a priority to send out orders as quickly as we can, we normally are able to dispatch all orders within two working days. If we feel that we are unable to meet this dispatch time, we will get in touch by email to let you know.
Standard Shipping - orders are posted my Royal Mail and can take 2-3 working days (£3.10)
Delivery at 1-2-1 session - Karen will bring your order to you at the time of your arrange in-person session (free)
'Stuffie' delivery - once you have placed your order Karen will be in touch to arrange drop-off which can take 3-5 working days (£3.50)
'Stuffie' collection - once you have placed your order Karen will be in touch to arrange collection from a mutually convenient place in West Lothian. This can take 3-5 working days.
These are not guaranteed delivery services, and delivery times will vary according to services available in your area, busy periods etc.
Karen's DOGS is unfortunately unable to provide deliveries outside the UK.
Goods returned to us by Royal Mail due to unsuccessful delivery attempt, or failure to collect your products from the local depot after a delivery attempt may be subject to additional postage charges.
Returns & Exchanges
If you would like to return your item(s), you are welcome to do so please get in touch to arrange. Items can only be returned if in the original packaging, unless the item is faulty. Please retain proof of posting. Please also include a note that explains who you are, your order number, and how you would like us to handle your return (if you would like a refund or exchange).
Opened Acme whistles cannot be exchanged due to hygiene reasons.
Hiring a 'Stuffie'
The stuffies that are available to hire are not dog toys, they are training tools. They are wonderful to place in the distance for you to train your dog in front if you have training that you are not ready to work on in front of a real dog yet (dogs out on a dog walk just so often rush up to an on-lead in training dogs!)
Do not leave the stuffie with your dog unattended as your dog may chew, rip and ingest the fabric. Karen's DOGS will not be held liable for any injury/illness caused from hiring a stuffie. At no point should your dog be encourage to play with the stuffie.
Please keep the stuffie in a dry place when not in use.
When you hire a stuffie Karen will be in touch to arrange collection/drop-off of the stuffie. If you would like to hire the stuffie for longer than you originally agreed please get in touch to check availability and to arrange additional payment.
If the stuffie is kept longer than what was originally organised without you getting in touch to let us know, you will be sent an invoice for the additional hire charge. If the stuffie is not returned to us, you will be invoiced for the following amounts -
Labrador - £50
Beagle - £25
Sitting Bulldog - £35
Westie - £25
By hiring a stuffie you are agreeing to the above terms and conditions.