Private Session Terms & Conditions
These terms and conditions apply to all 1:1 sessions, booking a 1:1 and engagement in sessions both imply full agreement to these terms and conditions.
Handy Tips for your Sessions
Please do not feed your dog a full meal within 2 hours before our session, this will ensure he/she is hungry to work for treats/toys. For any session that will start or run over their normal feeding time, feed your dog half of that mean 2 hours before our session to ensure your dog is not too hungry.
If your dog is ill or received an injury on the run-up to the session, please let me know as it might be best to re-schedule.
What to Prepare for your Session
Some really tasty treats for your session (e.g. small pieces of cooked chicken, ham or turkey etc.) Something your dog does not normally get and will love! Smelly, moist treats normally work best.
Toys - we can use these as rewards instead/as well as treats.
Equipment - any collars, harnesses, halti-collars, muzzles etc. that you use on your dog. We can run through what is best to use.
A bed/blanket for your dog nearby (for home visits) - it is great to have something for your dog to settle on if they wish.
Your dog's water bowl nearby/take water with you on our walk - when dogs learn they tend to drink more, having a familiar water bowl near them encourages them to drink.
Techniques & Handling
The training techniques used are designed to be kind, fair, force-free and non-aversive. Harsh handling, physical force and equipment designed to be aversive will not be used (including choke chains, check chains, prong collars, spray collars, anti-pull harnesses and e-collars).
Booking Process & Payment
To book the behavioural session package please submit your details using the booking form. Karen will be in touch within 48 hours (excluding Saturday and Sunday - when our office is closed) to offer you appointment slots.
When mutually convenient times have been agreed upon, payment details will be sent via email. Full payment is required within two days. You can pay by bank transfer, Paypal or credit/debit card.
Please note that the behavioural session package expires after three months. Any sessions not used within this time frame cannot be refunded.
Refund & Cancellations
Sessions cancelled two days or less before the arranged appointment will be subject to the full fee. Appointments cancelled with more than two days notice before the arranged appointment can be rescheduled or refunded.
Karen's DOGS retains the right to change and cancel a session(s). If a session has been cancelled by Karen's DOGS the session can be rescheduled or refunded.
To avoid any doubt - a cancellation is defined as any appointment which cannot be made at the time, date and location stated when originally booked.
If you need to self-isolate within 48 hours of your session, the session will be carried out over Zoom at the originally booked day/time for your session. If you then would like to work in person, you will be offered a half-price follow-up session (excluding travel expenses).
If Karen's DOGS cancels your appointment due to self-isolation your session will be rescheduled or you may request a full refund.
We ask that all dogs be kept away from the front door and/or garden gate (contained in your home) or kept in your car (if meeting on a dog walk) when I first arrive.
Depending on the issue, you may be asked to take additional steps to ensure safety (and controlled observation of your dog's behaviour) during a session. If you have concerns about your dog's behaviour towards meeting people, yourself or anyone present (including other pets), it is entirely your responsibility to take all necessary steps (e.g. muzzling your dog, keeping them on a lead, other pets in a different room etc.) to keep everyone and all animals safe.
It is vital that you take sensible safety precautions and then discuss how and when your dog should be introduced rather than taking risks.
In adverse weather conditions, Karen's DOGS may cancel your session (even at short notice) if travel is unsafe or the temperature is too high. Safety is our number one priority. If this occurs you will be phoned (we will give you as much notice as possible) and your session will be rearranged. Please note Karen will be travelling from Perth and therefore weather conditions may differ in your area.
If during or after the session, it is felt that a veterinary check (or further checks) are advisable, it will be your responsibility to ensure this is carried out.
A Vet referral is required for us to work together. From experience as a Veterinary Nurse and in line with good practice, this is a vital step to ensure your dog receives the very best care. Many medical conditions can contribute to behaviour issues, and may need to be taken into consideration when training.
I will get in touch with your Vet to -
Request a referral form and full clinical history.
Keep your Vet up-to-date regarding your dog's progress.
Notify them once our sessions/packages have concluded.
A Vet referral shouldn't cost anything, as it is a professional courtesy. Some Vets may feel it is best to carry out a physical examination on your dog before referral, this may incur a consultation fee (please call your Vet to confirm if this is required and if there are any costs involved). If there is a delay in receiving the referral form from your Vet, your initial consultation will be rearranged, we cannot start without a referral.
All family members are welcome to attend sessions. In behavioural sessions, due to the nature of discussions, it might not be appropriate for children to attend. It is your responsibility as parent/carer to determine whether or not it would be helpful/appropriate for children to attend. It is important that at least one adult can give their full attention to the discussion throughout. We accept no responsibility for children before, during and after sessions.
Marketing & Privacy
Sometimes in a session pictures are taken of dogs and owners working. These pictures are sometimes shared on social media (Facebook and Instagram), in the Karen's DOGS newsletter and on our website. If you do not wish for pictures of yourself and your dog to be taken/shared please let us know before your session.
Commitment and Owner Responsibility
By working with Karen's DOGS you are agreeing to -
fully engage with the process of working with your dog to the best of your ability and understand that any changes will involve commitment and consistency
understanding there is no 'quick fix' when working with behavioural issues
avoiding introducing alternative training/behaviour modification methods (such as those picked up from TV, books, friends and other trainers) to prevent confusion and conflict for your dog
being open and honest in providing information
asking for clarification if anything which is explained is unclear
having an open mind about potential solutions, changes and strategies
Owners are to understand that modifying behaviour poses a risk of injury. You are to ensure that necessary steps are taken at all times to prevent injury, including avoidance of situations that might trigger an aggressive response from your dog. Owners agree to indemnify and hold Karen's DOGS unaccountable against any losses, liabilities, judgments and costs (including legal fees and expenses) arising out of, or related to, any claim of injury to persons or property of any kind, whether before, during or after the consultation and when implementing suggested techniques with your dog.