Private Session Terms & Conditions
These terms and conditions apply to all 1:1 sessions, booking a 1:1 and engagement in sessions both imply full agreement to these terms and conditions.
Techniques & Handling
The training techniques used are designed to be kind, fair, force-free and non-aversive. Harsh handling, physical force and equipment designed to be aversive will not be used (including choke chains, check chains, prong collars, spray collars, anti-pull harnesses and e-collars).
Booking Process & Payment
To book a 1:1 session please submit your details using the booking form (the link is found under the session descriptions). Karen will be in touch within 48 hours (excluding Saturday and Sunday - when our offices are closed) to offer you an appointment slot.
When a mutually convenient time has been agreed, payment details will be sent via email. Full payment is required within two days. You can pay by bank transfer, Paypal or credit/debit card.
Refund & Cancellations
Sessions cancelled two days or less before the arranged appointment will be subject to the full fee. Appointments cancelled with more than two days notice before the arranged appointment can be rescheduled or refunded.
Karen's DOGS retains the right to change and cancel a session(s). If a session has been cancelled by Karen's DOGS the session can be rescheduled or refunded.
To avoid any doubt - a cancellation is defined as any appointment which cannot be made at the time, date and location stated when originally booked.
If you need to self-isolate within 48 hours of your session, the session will be carried out over Zoom at the originally booked day/time for your session. If you then would like to work in-person, you will be offered a half price follow-up session (excluding travel expenses).
If Karen's DOGS cancels your appointment due to self-isolation your session will be rescheduled or you may request a full refund.
We ask that all dogs are kept away from the front door and/or garden gate (contained in your home) or kept in your car (if meeting on a dog walk) when I first arrive.
Depending on the issue, you may be asked to take additional steps to ensure safety (and controlled observation of your dog's behaviour) during a session. If you have concerns about your dog's behaviour towards meeting people, yourself or anyone present (including other pets), it is entirely your responsibility to take all necessary steps (e.g. muzzling your dog, keep them on a lead, other pets in a different room etc.) to keep everyone and all animals safe.
It is vital that you take sensible safety precautions and then discuss how and when your dog should be introduced rather than taking risks.
In adverse weather conditions Karen's DOGS may cancel your session (even at short notice) if travel is unsafe or the temperature is too high. Safety is our number one priority. If this occurs you will be phoned (we will give you as much notice as possible) and your session will be rearranged.
If, during or after the session, it is felt by us that a veterinary check (or further checks) are advisable, it will be your responsibility to ensure this is carried out.
All family members are welcome to attend sessions. In behavioural sessions, due to the nature of discussions it might not be appropriate for children to attend. It is your responsibility as parent/carer to determine whether or not it would be helpful/appropriate for children to attend. It is important that at least one adult can give their full attention to the discussion throughout. We accept no responsibility for children before, during and after sessions.
Marketing & Privacy
Sometimes in a session pictures are taken of dogs and owners working. These pictures are sometimes shared on social media (Facebook and Instagram), in the Karen's DOGS newsletter and on our website. If you do not wish for pictures of yourself and dog to be taken/shared please let us know before your session.
Commitment and Owner Responsibility
By working with Karen's DOGS you are agreeing to -
fully engage with the process of working with your dog to the best of your ability and understand that any changes will involve commitment and consistency
understanding there is no 'quick fix' when working with behavioural issues
avoiding introducing alternative training/behaviour modification methods (such as those picked up from TV, books, friends and other trainers) in order to prevent confusion and conflict for your dog
being open and honest in providing information
asking for clarification if anything which is explained in unclear
having an open mind with regard to potential solutions, changes and strategies
Owners are to understand that modifying behaviour poses a risk of injury. You are to ensure that necessary steps are taken at all times to prevent injury, including avoidance of situations that might trigger an aggressive response from your dog. Owners agree to indemnify and hold Karen's DOGS unaccountable against any and all losses, liabilities, judgments and costs (including legal fees and expenses) arising out of, or related to, any claim of injury to persons or property of any kind, whether before, during or after the consultation and when implementing suggested techniques with your dog.