Private Session Terms & Conditions
These terms and conditions apply to all private 1-2-1 sessions. Please note that booking a 1-2-1 and engagement in sessions both imply full agreement to these terms and conditions.
** Please see below for COVID-19 additional terms and conditions **
Techniques & Handling
The training techniques used by Karen's DOGS are designed to be kind, fair, force-free and non-aversive. Harsh handling, physical force and equipment designed to be aversive will not be used (including choke chains, check chains, prong collars, spray collars, anti-pull harnesses and e-collars).
Booking Process, Payment, Refund & Cancellations
To book a behavioural session please use the 'book a behavioural session' button and then click on your area button on the next page. This will take you to our scheduling provider - Acuity. Select an appointment slot, submit your details and payment to book a session. Karen will be in touch within 48 hours (excluding Saturday and Sunday - when our offices are closed) to confirm your appointment and to send all the details regarding your session (e.g. what to do, what to prepare etc.)
If you have booked in an inappropriate appointment slot (i.e. for the wrong area) Karen will be in touch to offer other appointment suggestions. If none are suitable your fee will be refunded in full.
You can use Acuity to change and cancel your session. This is only available 48 hours or more before your booked appointment day/time. Appointments cancelled two days or less before the arranged appointment will be subject to the full fee. Appointments cancelled with more than two days notice before the arranged appointment can be rescheduled or refunded.
Karen's DOGS retains the right to change and cancel a session(s). If a session has been cancelled by Karen's DOGS a full refund will be arranged.
To avoid any doubt - a cancellation is defined as any appointment which cannot be made at the time, date and location stated when originally booked.
We ask that all dogs are kept away from the garden gate (contained in your home) or kept in your car (if meeting on a dog walk) when we first arrive. Depending on the issue, you may be asked to take additional steps to ensure safety (and controlled observation of your dog's behaviour) during a behavioural 1-2-1 session. In any case, if you have concerns about your dog's behaviour towards meeting people, yourself or anyone present (including other pets), it is entirely your responsibility to take all necessary steps (e.g. muzzling your dog, keep them on a lead, other pets in a different room etc.) It is vital that you take sensible safety precautions and then discuss how and when your dog should be introduced rather than taking risks.
If your dog has ever bitten a person/other animal, you must report this before your behavioural 1-2-1 session. If any accidents or injury takes place during our session this must be reported to us at the time they occur.
In adverse weather conditions Karen's DOGS may cancel your session (even at short notice) if travel is unsafe or the temperature is too high. Safety is our number one priority. If this occurs you will be phoned (we will give you as much notice as possible) and your session will be rearranged.
If, during or after the session, it is felt by us that a veterinary check (or further checks) are advisable, it will be your responsibility to ensure this is carried out.
All family members are welcome to attend sessions. In behavioural sessions, due to the nature of discussions it might not be appropriate for children to attend. It is your responsibility as parent/carer to determine whether or not it would be helpful/appropriate for children to attend. It is important that at least one adult can give their full attention to the discussion throughout. We accept no responsibility for children before, during and after sessions.
Marketing & Privacy
Sometimes in a session pictures are taken of dogs and owners working. These pictures are sometimes shared on social media (Facebook and Instagram), in the Karen's DOGS newsletter and on our website. If you do not wish for pictures of yourself and dog to be taken/shared please let us know before your session.
Commitment and Owner Responsibility
By working with Karen's DOGS you are agreeing to -
fully engage with the process of working with your dog to the best of your ability and understand that any changes will involve commitment and consistency
understanding there is no 'quick fix' when working with behavioural issues
avoiding introducing alternative training/behaviour modification methods (such as those picked up from TV, books, friends and other trainers) in order to prevent confusion and conflict for your dog
being open and honest in providing information
asking for clarification if anything which is explained in unclear
having an open mind with regard to potential solutions, changes and strategies
Owners are to understand that modifying behaviour poses a risk of injury. You are to ensure that necessary steps are taken at all times to prevent injury, including avoidance of situations that might trigger an aggressive behaviour. Owners agree to indemnify and hold Karen's DOGS unaccountable against any and all losses, liabilities, judgments and costs (including legal fees and expenses) arising out of, or related to, any claim of injury to persons or property of any kind, whether before, during or after the consultation and when implementing suggested techniques with your dog.
** COVID-19 UPDATE: ADDITIONAL TERMS AND CONDITIONS - UPDATED 17TH MAY 2021 **
Maintaining the safety of our clients is of the utmost importance to Karen's DOGS. Therefore, until further notice -
Where sessions will take place
These sessions will take place outside where social distancing can be maintained.
We can start by talking everything through in your garden and then go out for a dog walk (if you are having issues when walking your dog) or stay in your garden to work on the training.
If you prefer, we can meet on a dog walk or meet at your home and go straight for a dog walk and talk about everything as we walk.
The configuration of location will be tailored to ensure we work in the environment(s) where the behaviour issue occurs.
We don’t have to but if you would prefer to wear face coverings when we are outdoors then please let Karen know at the start of your session.
As these sessions must be outdoors, if you feel the weather would affect your dog's ability to learn (e.g. they do not like walking in the rain, they are scared of the wind or the temperature is too high) we can rearrange our session. Please give us as much notice as possible (ideally at least 2 hours before your session). Your session we be rearranged into the next mutually convenient time slot.
As of the 17th of May, indoor behavioural sessions can take place.
Indoor sessions are only available to clients who are having indoor issues with their dog(s).
If possible it will be best to meet outside, talk about the issues you are having and then we can go inside to assess your dog’s behaviour and work on the training. This aims to limited the time we are indoors.
During our session we will maintain a distance of two metres. Please ensure that all family members adhere to this measure. Children are welcome to attend our sessions, however, one adult must be present to focus on your child/children, while another adult is present to focus on our training session.
Please wash your hands before our session, Karen will be doing this also.
If you need to cancel your session within the 48 hours of your session appointment due to COVID-19 issues (i.e. self-isolation, illness) your session can be rearranged to a mutually convenient time. The fee you have paid will be credited against your rearranged session.
Under normal booking process, payment, refund and cancellations (please see above) you can still cancel your appointment two days or more before your appointment and receive a full refund or rearrange your appointment at no extra cost.
If Karen's DOGS needs to cancel your appointment, due to COVID-19 issues, your session will be rescheduled as soon as possible or you may request a full refund.
Changes to Scottish Government guidelines
Karen's DOGS will only undertake in-person sessions in line with the Scottish Government guidelines at that time.
If the Government declares in the future that it is not safe to carry out work inside and outside, with social distancing measures in place, your session will be postponed.
If your session is postponed phone and email support can be given ahead of your session, free of charge. We recommend that this does not replace our 1-2-1 session, assessing your dog's behaviour and environment is vital to give us all the information we need to give you a full, effective training plan to overcome your issues.