Private Session Terms & Conditions
These terms and conditions apply to all private 1-2-1 sessions. Please note that booking a 1-2-1 and engagement in sessions both imply full agreement to these terms and conditions.
Techniques & Handling
The training techniques used by Karen's DOGS are designed to be kind, fair, force-free and non-aversive. Harsh handling, physical force and equipment designed to be aversive will not be used (including choke chains, check chains, prong collars, spray collars, anti-pull harnesses and e-collars).
Booking Process, Payment, Refund & Cancellations
As of 8th of March 2020 bookings are handled through Acuity Scheduling. Once you have clicked on your desired appointment type you will be directed to Acuity to complete the booking process. You are able to view available appointments, book an appointment and confirm your booking (by submitting full payment). An automated confirmation email is sent to you, from Acuity.
Within 48 hours, Karen's DOGS will check all the details of your booking and send a further confirmation/information email to you.
It is possible that the appointment slot you have booked needs to be altered (e.g. due to travel times, or you haven't selected the best session to suit what you would like to work on with your dog, or the wrong travel expenses 'add-on' was selected). In these cases Karen's DOGS will email you asking to alter the appointment type, time or fee.
Appointments cancelled two days or less before the arranged appointment will be subject to the full fee. Appointments cancelled with more than two days notice before the arranged appointment will be rescheduled or refunded.
Karen's DOGS retains the right to cancel a session(s). If a session has been cancelled by Karen's DOGS a full refund will be arranged. To avoid any doubt - a cancellation is defined as any appointment which cannot be made at the time, date and location stated when originally booked.
** COVID -19 UPDATED Refund & Cancellations **
If you need to cancel your session within the 48 hours of your session appointment due to COVID-19 issues (i.e. self-isolation, illness) your session can be rearranged to a mutually convenient time. The fee you have paid will be credited against your rearranged session.
Under normal booking process, payment, refund and cancellations (please see above) you can still cancel your appointment two days or more before your appointment and receive a full refund or rearrange your appointment at no extra cost.
If Karen's DOGS needs to cancel your appointment, due to COVID-19 issues, your session will be rescheduled as soon as possible or you may request a full refund.
If your session is postponed phone and email support can be given ahead of your session, free of charge. We recommend that this does not replace our 1-2-1 session, assessing your dog's behaviour and environment is vital to give us all the information we need to give you a full, effective training plan to overcome your issues.
Thank you for your support throughout this time.
In adverse weather conditions Karen's DOGS may cancel your session (even at short notice) if travel is unsafe. Safety is our number one priority. If this occurs you will be phoned (we will give you as much notice as possible) and your session will be rearranged.
We ask that all dogs are kept away from the front door, contained in another room, when we first arrive please. Depending on the issue, you may be asked to take additional steps to ensure safety (and controlled observation of your dog's behaviour) during a behavioural 1-2-1 session. In any case, if you have concerns about your dog's behaviour towards visitors, yourself or anyone present (including other pets), it is entirely your responsibility to take all necessary steps (e.g. muzzling your dog, keep them on a lead, other pets in a different room etc.) It is vital that you take sensible safety precautions and then discuss how and when your dog should be introduced rather than taking risks.
If your dog has ever bitten a person/other animal, you must report this before your behavioural 1-2-1 session. If any accidents or injury takes place during our session this must be reported to us at the time they occur.
If, during or after the session, it is felt by use that a veterinary check (or further checks) are advisable, it will be your responsibility to ensure this is carried out.
All family members are welcome to attend sessions. In behavioural sessions, due to the nature of discussions it might not be appropriate for children to attend. It is your responsibility as parent/carer to determine whether or not it would be helpful/appropriate for children to attend. It is important that at least one adult can give their full attention to the discussion throughout. We accept no responsibility for children before, during and after sessions.
Marketing & Privacy
Sometimes, in a session, pictures are taken of dogs and owners working. These pictures are sometimes shared on social media (Facebook, Twitter and Instagram), in the Karen's DOGS newsletter and on our website. If you do not wish for pictures of yourself and dog to be taken/shared please let us know before your session.
Commitment and Owner Responsibility
By working with Karen's DOGS you are agreeing to -
fully engage with the process of working with your dog to the best of your ability and understand that any changes will involve commitment and consistency
understanding there is no 'quick fix' when working with behavioural issues
avoiding introducing alternative training/behaviour modification methods (such as those picked up from TV, books, friends and other trainers) in order to prevent confusion and conflict for your dog
being open and honest in providing information
asking for clarification if anything which is explained in unclear
having an open mind with regard to potential solutions, changes and strategies
Owners are to understand that modifying behaviour poses a risk of injury. You are to ensure that necessary steps are taken at all times to prevent injury, including avoidance of situations that might trigger an aggressive behaviour. Owners agree to indemnify and hold unaccountable Karen's DOGS against any and all losses, liabilities, judgments and costs (including legal fees and expenses) arising out of, or related to, any claim of injury to persons or property of any kind, whether before, during or after the consultation and when implementing suggested techniques with your dog.