Private Session Terms & Conditions
These terms and conditions apply to all private 1-2-1 sessions. Please note that booking a 1-2-1 and engagement in sessions both imply full agreement to these terms and conditions.
** Please see below for COVID-19 additional terms and conditions **
Techniques & Handling
The training techniques used by Karen's DOGS are designed to be kind, fair, force-free and non-aversive. Harsh handling, physical force and equipment designed to be aversive will not be used (including choke chains, check chains, prong collars, spray collars, anti-pull harnesses and e-collars).
Booking Process, Payment, Refund & Cancellations
As of 8th of March 2020 online bookings are handled through Acuity Scheduling. Once you have clicked on your desired appointment type you will be directed to Acuity to complete the booking process. You are able to view available appointments, book an appointment and confirm your booking (by submitting full payment). An automated confirmation email is sent to you, from Acuity.
Within 48 hours, Karen's DOGS will check all the details of your booking and send a further confirmation/information email to you.
It is possible that the appointment slot you have booked needs to be altered (e.g. due to travel times, or you haven't selected the best session to suit what you would like to work on with your dog, or the wrong travel expenses 'add-on' was selected). In these cases Karen's DOGS will email you asking to alter the appointment type, time or fee. When the wrong appointment has been booked, Karen will email you to let you know and text you to alert you to an email being sent. The session will be cancelled and you will be guided on how to book the correct appointment type. The incorrect appointment will be refunded to you, the refund can take 5-10 working days to show up in your account.
If you have booked your appointment(s) through Karen directly full payment for the sessions is required within two days of agreeing mutually convenient days/times. This can be done through bank transfer or Paypal.
Appointments cancelled two days or less before the arranged appointment will be subject to the full fee. Appointments cancelled with more than two days notice before the arranged appointment will be rescheduled or refunded.
Karen's DOGS retains the right to cancel a session(s). If a session has been cancelled by Karen's DOGS a full refund will be arranged. To avoid any doubt - a cancellation is defined as any appointment which cannot be made at the time, date and location stated when originally booked.
We ask that all dogs are kept away from the garden gate (contained in your home) or kept in your car (if meeting on a dog walk) when we first arrive. Depending on the issue, you may be asked to take additional steps to ensure safety (and controlled observation of your dog's behaviour) during a behavioural 1-2-1 session. In any case, if you have concerns about your dog's behaviour towards meeting people, yourself or anyone present (including other pets), it is entirely your responsibility to take all necessary steps (e.g. muzzling your dog, keep them on a lead, other pets in a different room etc.) It is vital that you take sensible safety precautions and then discuss how and when your dog should be introduced rather than taking risks.
If your dog has ever bitten a person/other animal, you must report this before your behavioural 1-2-1 session. If any accidents or injury takes place during our session this must be reported to us at the time they occur.
In adverse weather conditions Karen's DOGS may cancel your session (even at short notice) if travel is unsafe. Safety is our number one priority. If this occurs you will be phoned (we will give you as much notice as possible) and your session will be rearranged.
If, during or after the session, it is felt by us that a veterinary check (or further checks) are advisable, it will be your responsibility to ensure this is carried out.
All family members are welcome to attend sessions. In behavioural sessions, due to the nature of discussions it might not be appropriate for children to attend. It is your responsibility as parent/carer to determine whether or not it would be helpful/appropriate for children to attend. It is important that at least one adult can give their full attention to the discussion throughout. We accept no responsibility for children before, during and after sessions.
Marketing & Privacy
Sometimes, in a session, pictures are taken of dogs and owners working. These pictures are sometimes shared on social media (Facebook and Instagram), in the Karen's DOGS newsletter and on our website. If you do not wish for pictures of yourself and dog to be taken/shared please let us know before your session.
Commitment and Owner Responsibility
By working with Karen's DOGS you are agreeing to -
fully engage with the process of working with your dog to the best of your ability and understand that any changes will involve commitment and consistency
understanding there is no 'quick fix' when working with behavioural issues
avoiding introducing alternative training/behaviour modification methods (such as those picked up from TV, books, friends and other trainers) in order to prevent confusion and conflict for your dog
being open and honest in providing information
asking for clarification if anything which is explained in unclear
having an open mind with regard to potential solutions, changes and strategies
Owners are to understand that modifying behaviour poses a risk of injury. You are to ensure that necessary steps are taken at all times to prevent injury, including avoidance of situations that might trigger an aggressive behaviour. Owners agree to indemnify and hold unaccountable Karen's DOGS against any and all losses, liabilities, judgments and costs (including legal fees and expenses) arising out of, or related to, any claim of injury to persons or property of any kind, whether before, during or after the consultation and when implementing suggested techniques with your dog.
** COVID-19 UPDATE: ADDITIONAL TERMS AND CONDITIONS - 22nd MAY 2020 **
In line with the Scottish Government guidelines in the ‘COVID 19 Framework for Decision Making’ document that 'we are planning for outdoor workplaces to resume with physical distancing measures in place', from Thursday 28th May in-person training sessions will now be available once more.
Maintaining the safety of our clients is of the utmost importance to Karen's DOGS. Therefore, until further notice -
Where sessions will take place -
All in-person sessions will be undertaken outside where social distancing can take place.
We can meet for your session on a dog walk or in your garden (where social distancing can be maintained).
At no point will Karen enter your home.
Social distancing -
During our session we will maintain a distance of two metres. Please ensure that all family members adhere to this measure. Children are welcome to attend our sessions, however, one adult must be present to focus on your child/children, while another adult is present to focus on our training session.
Please wash your hands before our session, Karen will be doing this also.
If you are in the high-risk category and would like Karen to wear a mask during your session, please let her know. We recommend you watch our 'how to get your dog used to people wearing masks' training video available on the Karen's DOGS Facebook page (posted 4th May).
There is no veterinary evidence that dogs can get the disease. However, their coat is a surface that the virus can possibly spread from between humans. Karen will therefore wear gloves during the session in case your dog approaches her.
How we will demonstrate the training (we still want you to get everything you need from our session) -
As much as possible, Karen will explain the training stages to you and guide you through your practice in your session, without demonstrating with your dog.
If possible (weather permitting) Karen will take her dogs to your session. Her dogs will stay in her car until required for a training demonstration.
If the above two points are not options. Karen will use your dog to demonstrate the training to you. She will call your dog to her and place a short lead onto your dog, which she will hold. This prevents sharing leads.
If you need to cancel your session within the 48 hours of your session appointment due to COVID-19 issues (i.e. self-isolation, illness) your session can be rearranged to a mutually convenient time. The fee you have paid will be credited against your rearranged session.
Under normal booking process, payment, refund and cancellations (please see above) you can still cancel your appointment two days or more before your appointment and receive a full refund or rearrange your appointment at no extra cost.
If Karen's DOGS needs to cancel your appointment, due to COVID-19 issues, your session will be rescheduled as soon as possible or you may request a full refund.
Changes to Scottish Government guidelines -
Karen's DOGS will only undertake in-person sessions in line with the Scottish Government guidelines at that time.
If the Government declares in the future that it is not safe to carry out work outside, with social distancing measures in place, your session will be postponed.
If your session is postponed phone and email support can be given ahead of your session, free of charge. We recommend that this does not replace our 1-2-1 session, assessing your dog's behaviour and environment is vital to give us all the information we need to give you a full, effective training plan to overcome your issues.
In-person sessions can be undertaken inside (i.e. your home) once the Government deems this safe.
Working outside -
As in-person sessions can only currently be undertaken outside, if you feel the weather would affect your dog's ability to learn (e.g. they do not like walking in the rain, they are scared of the wind etc.) we can rearrange our session. Please give us as much notice as possible. Your session we be rearranged into the next mutually convenient time slot.